Low-friction Client-centric Interactions For Channel Success
Cohesive Customer Experience On A Proven Framework
Imagine digital client engagement and conversion – it’s an ecosystem of multiple channels, varied engagement strategies, and diverse sales approaches involved. One of the key success factors in this is a seamless customer experience – not siloed, neither repetitive, but consistent across all channels leveraged.
Beyond UX, our Customer Experience framework comes in handy to ensure lesser friction as customers engage through a channel and move into another – seamlessly.
Framework Focus Areas To Fortify CX
Lending an ear to Social Communications
Stress on Personalization to match expectations
Customer Service consistency across channels
Consistency in product/service availability
Customer data privacy
Focus on loyalty programs for customer rewarding
Crafting Seamless Customer Experiences
Significant Actions To Chart The Journey
How The Framework Helps
Defining Service Journeys
mapped on user expectations and encompassing end to end of digital touchpoints, having addressed unmet customer needs.
Stakeholder Role Clarification
to enable and support the service journey – leveraging skills and tools to engage effectively with customers.
on advanced technologies enabling seamless movement of customers between channels, yet enjoying a consistent experience